At Ruei, we are committed to delivering your orders efficiently and reliably. Please review our shipping policy below for details on order processing, dispatch, and delivery.
Order Confirmation & Processing
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All orders are subject to confirmation and acceptance by Ruei.
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Once an order is confirmed (including payment verification and stock availability), it enters processing.
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Orders are dispatched within 48 hours of order confirmation, excluding weekends and public holidays.
Shipping Methods
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We partner with reliable third-party logistics and courier services to ensure safe and timely delivery.
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The shipping method may vary based on order size, weight, destination, and customer preference.
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Any special shipping requirements must be communicated at the time of order placement.
Delivery Timelines
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Estimated delivery times depend on the shipping destination and carrier.
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While we strive to meet estimated timelines, delivery dates are not guaranteed and may be affected by factors beyond our control (e.g., courier delays, customs clearance, weather conditions).
Shipping Charges
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Shipping charges are calculated based on order volume, weight, and destination.
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Any applicable shipping fees will be communicated before final order confirmation unless otherwise agreed under a contract or standing agreement.
International & Customs
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For international shipments, the buyer is responsible for all customs duties, taxes, import fees, and clearance requirements unless otherwise agreed in writing.
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Ruei is not responsible for delays caused by customs authorities.
Risk & Ownership
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Risk of loss or damage transfers to the buyer once the goods are handed over to the shipping carrier, unless otherwise stated in a written agreement.
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Buyers are advised to inspect goods upon receipt and report any visible damage or discrepancies within 48 hours of delivery.
Delays & Exceptions
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Ruei is not liable for delays caused by force majeure events, carrier disruptions, or circumstances beyond our reasonable control.
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In the event of significant delays, we will make reasonable efforts to inform the buyer.
Contact
For shipping-related inquiries or special arrangements, please contact our sales or support team prior to placing your order.