At Ruei, we operate strictly on a business-to-business (B2B) basis. Please read this policy carefully before placing an order.
1. General Policy
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All sales are final.
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Ruei does not accept returns and does not offer refunds or exchanges, except in cases of damage, defect, or wrong delivery as outlined below.
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Customers are responsible for reviewing all order details, specifications, quantities, and pricing before making payment.
2. Order Payment & Dispatch
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Orders are processed only after full payment is received in Ruei’s bank account.
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Once payment is confirmed, the order is considered final and proceeds to dispatch as per our shipping policy.
3. Cancellation Policy
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Customers may cancel an order only before making payment.
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Once payment has been received, the order cannot be cancelled, modified, or refunded.
4. Cancellation by Ruei
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Ruei reserves the right to cancel any order at its discretion, including but not limited to cases of stock unavailability, pricing errors, or suspected fraudulent activity.
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In such cases, the buyer will receive a full refund of the order value via the original payment method.
5. Refund Policy
No Change of Mind Refunds:
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Refunds are not provided for change of mind, incorrect ordering by the buyer, or convenience cancellations once the order has been dispatched or delivered.
Damage, Defect, or Wrong Delivery:
If goods are damaged, defective, or significantly not as described upon delivery, the buyer may be eligible for a refund or replacement, subject to review:
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The buyer must notify Ruei within 48 hours of delivery.
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Clear photo and/or video evidence must be provided to support the claim.
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Ruei may, at its discretion, issue a replacement, credit note, or refund, depending on the nature of the issue and item availability.
Verification & Resolution
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All refund or replacement claims are reviewed by Ruei.
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If approved, refunds will be processed via the original payment method (bank transfer, credit card, etc.) within 5–10 business days from approval.
Non-Refundable Cases
Refunds will not be provided for:
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Products delivered in acceptable condition and matching order specifications.
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Products damaged due to mishandling, misuse, or improper storage by the buyer after delivery.
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Minor variations in color, texture, finish, or appearance that are inherent to production or product display.
6. Return Logistics (If Applicable)
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Buyers must obtain a Return Authorization from Ruei before sending back any goods.
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Return shipping arrangements for approved defective or incorrect items will be handled as decided between Ruei and the buyer.
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Returned goods must be in original packaging, unused, and with all tags intact, unless the product was defective on arrival.
7. Processing Time & Credits
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Once a refund is approved, Ruei will initiate the refund process. Actual credit timelines may vary depending on banks or payment providers.
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In some cases, Ruei may offer credit notes or store credits instead of a direct refund. Terms will be communicated at the time of issuance.
8. Contact Us
Email: hello@shopruei.com
Phone: +91 9560169370
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM